UX and Service Design · Product Strategy · Lean and Agile
I help product and service teams
build the right things,
in the right order.
Consultancy, coaching and facilitation. Part-time, per-project, or ongoing.
No pitch. No agenda. Just a conversation to see if it makes sense.
Spencer supercharged the career development and the quality of work being done by members of my team. Coaching someone who was UX-curious, he helped turn them into a burgeoning Service Designer, in the process transforming how the entire team works together.
Randy Silver
Product Consultant
When you need it. How you need it.
You don't always need someone full-time. Sometimes you need a clear head for a few weeks — someone to help you see what's actually going wrong and get it unstuck. Sometimes you need a hand in the room for a difficult conversation or a critical workshop. Sometimes ongoing coaching is what keeps things honest.
The work spans UX and service design, product strategy, lean and agile practice, research and discovery, facilitation and coaching. The shape of it depends entirely on what would actually be useful.
Consultant CPO/CDO
Fractional product and design leadership — strategic clarity, hands-on when needed, without the full-time overhead.
Better Workshops & Meetings
Facilitation that actually produces something. From alignment sessions to design sprints — structured, focused, and not a waste of anyone's time.
Lean Product, Service and UX Coaching
One-to-one coaching for product managers, designers and UX practitioners who want to think and work more effectively.
Discovery, Research & Experimentation
Understanding what's actually happening before you build the wrong thing faster. UX research, service design and structured discovery.
Spencer is a talented and unique individual. He's a designer with broad skills beyond design. He's a product guy who gets people. He's a technologist who understands design. His experience working at the intersection of these disciplines gives him a rare empathy and insight. His skill in agile and lean methods makes him a practical, grounded problem solver. And his experience brings the wisdom you need.
Josh Seiden
Author of Lean UX