Consultant CPO/CDO
Most product and design leadership gaps don't get filled — they get worked around.
That's usually where I come in.
I've spent 20 years helping teams do the thing they're already trying to do — more clearly, more honestly, and with less theatre around it.
People tend to call when:
Sometimes they just need someone who's done this before, and isn't trying to sell them a platform.
I'm not a methodology person. I use whatever works — lean, design thinking, agile — but I don't arrive pushing a framework. I help teams figure out what they know, what they don't know, and how to find out.
Does any of that sound familiar?
The best place to start is a conversation. No agenda, no deck — just a call to see if it makes sense.
Absolutely Brilliant! We met Spencer through a mutual contact who told me there wasn't anyone else to go to. That he was the best there is in service design and UX. And they were right. In one 90 minute intro session for our clients he turned a room of sceptics into advocates. Making things simple to understand, and getting everyone involved in owning the outcome. Absolute consultancy magic. That has set the tone for what has been a brilliant journey for us and our client.
Ben Pask
Founder and MD
Spencer helped us to simplify and improve our sales and checkout process – dramatically reducing funnel loss, increasing sales and reducing related support queries to zero. Spencer has worked with us and our technical team to clarify our value proposition, simplify our pricing and offering, evolve our branding, content and copy. Part of the initial work was a UX review, which has led to an ongoing improvement of our navigation, information architecture, product offer, user-testing strategies and checkout.
Nikolina Luac
Founder and CEO
Spencer's passion for building the best possible products and services really showed when I worked with him. His facility in multiple disciplines means that he's a fantastic communicator and collaborator across the whole organisation. He challenged us to be more forward thinking in our customer research and took the time to speak to all areas of the business to thoroughly understand the processes, people and politics involved in change, coaching in lean approaches and fostering cross-departmental collaboration.
Alasdair MacCormick
Business Architect, Government Transformation
