Consultant CPO/CDO
20+ Years of experience across UX, Product and Service Design, Agile & PM
when you need it.
I'm a human-focused product and design person who brings lean, agile and design-thinking approaches to teams delivering products and services.
Teams that create truly great solutions need clearly expressed, customer focused goals, backed-up with research and measured by outcomes.
To deliver on them, teams need autonomy with accountability, clear, honest communication and genuine collaboration regardless of function or role.
Ben Pask
Founder and MD
Absolutely Brilliant! We met Spencer through a mutual contact who told me there wasn't anyone else to go to. That he was the best there is in service design and UX. And they were right.
In one 90 minute intro session for our clients he turned a room of sceptics into advocates. Making things simple to understand, and getting everyone involved in owning the outcome. Absolute consultancy magic.
That has set the tone for what has been a brilliant journey for us and our client.
Nikolina Luac
Founder and CEO
Spencer helped us to simplify and improve our sales and checkout process – dramatically reducing funnel loss, increasing sales and reducing related support queries to zero.
Spencer has worked with us and our technical team to clarify our value proposition, simplify our pricing and offering, evolve our branding, content and copy. Part of the initial work was a UX review, which has led to an ongoing improvement of our navigation, information architecture, product offer, user-testing strategies and checkout.
Alasdair MacCormick
Business Architect, Government Transformation
Spencer's passion for building the best possible products and services really showed when I worked with him. His facility in multiple disciplines means that he's a fantastic communicator and collaborator across the whole organisation.
He challenged us to be more forward thinking in our customer research and took the time to speak to all areas of the business to thoroughly understand the processes, people and politics involved in change, coaching in lean approaches and fostering cross-departmental collaboration.
We fill gaps and support teams with:
- Agile/Lean/Lean UX
- Experimentation
- Product & Service Design
- Product Management
- Planning & Strategy
- Team Dynamics
- Communication
- Personal/Career Development
